Support

Have a question or something is not working? Write to us and we will get back to you as soon as possible on business days.

What to include

• your device and operating system, for example iPhone 15 with iOS 26, or Windows 11;
• the app version (Settings in the app);
• your organization's name;
• what you did and what happened. A screenshot helps a lot.

Common questions

How do I get access?

Threadli accounts are provided by your organization. Your administrator either creates an account for you or enables sign-in with your work account (SSO). If you are not sure how to sign in, contact your administrator.

Notifications don't arrive

Check that notifications for Threadli are allowed in your device settings and that Do Not Disturb or Focus mode is off. Each chat can also be muted inside the app.

How do I delete my account?

Your organization's administrator can deactivate or delete your account in the app. You can also write to privacy@threadli.io and we will help.

Reporting a security issue

Write to support@threadli.io with the subject "Security". Please do not disclose the issue publicly until we have had a chance to fix it.

For companies

Interested in Threadli for your team? Write to support@threadli.io and tell us about your organization.

Company details

ANARCHY LAB S.R.L.
Bucureşti, Sector 3, Bulevardul Unirii, No. 61, Bl. F3, Staircase 4, Floor 2, Apt. 208, Romania
Registration number: J2026000670007
CUI: 53214404